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I bought two tickets from Viagogo for a Stone Roses concert at Heaton Park, Manchester, UK, this Friday, June 29. It's now two days before the concert and no sign of the tickets.

Everything was confirmed by email at the time of purchase and since then no communication from Viagogo despite numerous attempts to chase. All automated replies promising to look into the matter but phone lines are unmanned and computerised. Shocking service and lack of customer service. Would not recommend this company at all.

If Viagogo are reading this my transaction number is 2195013. We have spent money on accommodation and it looks like we will have wasted all of this.

I've tried chasing this through twitter and still no reply. Appalling.

Monetary Loss: $400.

Company wrote 0 private or public responses to the review from Jun 27, 2012.
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Anonymous
#502799

Hi there,

Thank you for your transaction number.

Your tickets are in transit. You should therefore have received an email with the shipment method and the tracking number.

We hope you enjoy the event,

The viagogo team.

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