Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I purchased a ticket on Viagogo. They sent me an invalid ticket the day before the gig and refused to refund me when I could not gain entry to the gig with it. Use these people at your peril. They will not admit liability and completely ignore any emails. They do not advertise a customer service number to call.

They side with the ticket touts. The guy who sold me my ticket had also sold 5 more to the Radiohead gig. His name is COLIN and he changed the name on my ticket and did not turn up at the gig to help me gain entry. I have lost 300 Euros to these thieves and will not use this service again.

Product or Service Mentioned: Viagogo Radiohead Concert Ticket.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Full refund.

I didn't like: Dishonesty, Fact they took my money and gave me the wrong product, No contact details, No customer service, I have fallen into a scam, Punished for situation out of control, No receiving what i ordered, No help whatsoever.

  • Radiohead - Viagogo Touts
Company wrote 0 private or public responses to the review from Jun 09, 2016.
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