Viagogo UK

It was a completely mess. They told me that they have already sent meet my tickets, but then they admit that if I havent received my ticket, they will send me another ones but was completely different from the ones that I had already bought. So after one hour on Health talking with them, they said, ok so you accepted the one that we sent you, theres nothing else we can do.

I bought tickets for a concert on April 23. My tickets did not arrive at all.

I spoke to viagogo customer support outside the concert and my issue was not resolved.

I am still waiting for a refund every time I call up I get the same reply to be patient. It is now May 8 today and I have now been waiting 16 days and I still have received no refund.

I have been on the phone will them for over 3 hours within the past fee days and received minimal help. I have been informed I will be called back and have heard nothing.

I tried numerous times to call, email Viagogo to advise I had not received the tickets, the support page and link did not work it would either take you to a page which was not working or take you back to the home page. When calling, a recorded message would say this call is going to be recorded and then line disconnected not managing to speak with anyone. Support email address not listed anywhere.

Very unhelpful

Awkward problem I wanted a refund as the ticket description suggested it was front row. Their live chat confirmed it was I took a screenshot of the answer

When talking on the phone to them they said they had no documentation that I'd been on live that.

I could prove them wrong on that with the screen shot

Asked to speak to someone higher which was when they ended the call cutting me off. Will never again buy.from this business

I booked a ticket for the Lazio fans' end seat for the Lazio v Roma Rome derby. The seats were changed to Roma fans' end seats.

I did not know until I got there. Fortunately, I wore no color or I would have gotten hurt.

I did go in and went home.

I won't be booking anything with Viagogo again.

I need to speak to someone about transfer of tickets because something has come up and i can not attend the event. I would like to sell them today and need help transferring the tickets to someone who has bought them.

Kept calling but no tickets for the game after flying from another country... ...

... ... ...

... ...

I got my NFL tickets cancelled today. My Sunday with my daughter watching NFL got ruined, and I am also out of pocket for the parking I booked.

I want my £27.49 refunded. Here are the details: Concertparking.co.uk [Order #11406] (October 11, 2025) NFL - Denver Broncos v New York Jets 12th October 14:30 KO - Car Vehicle Type: Car Reg: KM17VYZ Date: 12/10/2025 Time: 2:30 pm £24.99 Subtotal: £24.99 Booking Fee: £2.50 Payment method: Apple Pay (Stripe) Total: £27.49 (includes £4.16 Tax)

Today is concert and i have no ticket in30 minutes start the concert

Number of reservations 61876****

61876****

Subject: Urgent Complaint Incorrect and Downgraded Ticket for Travis Scott Show (Saturday, 11th October)

Tickets issued not the same as tickets purchased although same section of stadium and also previously purchased by another

I have never received my tickets as they were an the xls app for which I didnt have access and I never got refunded

Terrible app

Deplorable customer service. Not good when things go wrong.

Look on Trustpilot for reviews about the concert being cancelled. Verify this with Ticketmaster, but Viagogo is still insisting it is rescheduled, so they refuse the refund.

The concert I bought two tickets for is only four days away and my tickets have not been delivered. Please help!