Viagogo UK
Viagogo UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo UK has a 1.3 star rating based on 73 customer reviews; consumers are mostly dissatisfied, citing widespread issues with ticket delivery, refunds, high fees and poor customer service.
Key Takeaways for Future Customers
- Check Viagogo UK reviews and confirm ticket guarantees before purchase.
- Expect potential delays contacting customer service and difficulty obtaining refunds.
- Beware of high service fees and verify seller details to reduce risk of invalid tickets.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing or incorrect tickets and cancelled orders.
- Repeated reports of unresponsive support, automated lines and no accessible phone or email.
- Refund failures and long waits for refunds after event changes or non-delivery.
Positive Feedback
Some customers report issues resolved by support and occasional helpful agents who issued correct tickets or refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo UK has a 1.3 star rating based on 73 customer reviews; consumers are mostly dissatisfied, citing widespread issues with ticket delivery, refunds, high fees and poor customer service.
Key Takeaways for Future Customers
- Check Viagogo UK reviews and confirm ticket guarantees before purchase.
- Expect potential delays contacting customer service and difficulty obtaining refunds.
- Beware of high service fees and verify seller details to reduce risk of invalid tickets.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing or incorrect tickets and cancelled orders.
- Repeated reports of unresponsive support, automated lines and no accessible phone or email.
- Refund failures and long waits for refunds after event changes or non-delivery.
Positive Feedback
Some customers report issues resolved by support and occasional helpful agents who issued correct tickets or refunds.
Media from reviews
Ripley, Derbyshire
Tickets not yet received
I have been on the phone will them for over 3 hours within the past fee days and received minimal help. I have been informed I will be called back and have heard nothing.
- Cheap easy tickets
- Poor customer service and ticket arrival times
Preferred solution: Full refund
User's recommendation: Poor Customer Service
Bogotá, Bogotá, D.c.
They didnt give my tickets
- - They claimed tickets were sent.
- - They would send replacements if not received, but they were different and nothing more could be done.
It was a completely mess. They told me that they have already sent meet my tickets, but then they admit that if I havent received my ticket, they will send me another ones but was completely different from the ones that I had already bought. So after one hour on Health talking with them, they said, ok so you accepted the one that we sent you, theres nothing else we can do.
User's recommendation: NOT buying there
Auckland, Auckland
Haven't received tickets order # 61707****
- - I cannot reach Viagogo to report not received tickets and the line disconnects after a recording.
- - Support page and link don't work; no email listed.
I tried numerous times to call, email Viagogo to advise I had not received the tickets, the support page and link did not work it would either take you to a page which was not working or take you back to the home page. When calling, a recorded message would say this call is going to be recorded and then line disconnected not managing to speak with anyone. Support email address not listed anywhere.
User's recommendation: Don't purchase tickets too far in advance from the actual event
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever again!
- - Refund requested; ticket front row; I have a screenshot.
- - Call ended after asking for higher support; I won't buy again.
Just don't buy from the ever again!
Ah do I have to do this? Not impressed will never buy again and will advise my friends not to buy from them. Terrible business
Very unhelpful
Awkward problem I wanted a refund as the ticket description suggested it was front row. Their live chat confirmed it was I took a screenshot of the answer
When talking on the phone to them they said they had no documentation that I'd been on live that.
I could prove them wrong on that with the screen shot
Asked to speak to someone higher which was when they ended the call cutting me off. Will never again buy.from this business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Last day change of seating put me in danger
- - Booked Lazio end-seat for Lazio v Roma derby; seats changed to Roma end on arrival.
- - Wore no color, went in and left; I won't book with Viagogo again.
I booked a ticket for the Lazio fans' end seat for the Lazio v Roma Rome derby. The seats were changed to Roma fans' end seats.
I did not know until I got there. Fortunately, I wore no color or I would have gotten hurt.
I did go in and went home.
I won't be booking anything with Viagogo again.
- Dangerous if you are going to football matches
Preferred solution: Full refund
User's recommendation: Don't buy football match tickets
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
To transfer sold tickets
- - I cannot attend; need help transferring tickets to the buyer.
- - I want to sell the tickets today and need help with the transfer.
I need to speak to someone about transfer of tickets because something has come up and i can not attend the event. I would like to sell them today and need help transferring the tickets to someone who has bought them.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
No call backs no refund no tickets
Kept calling but no tickets for the game after flying from another country... ...
... ... ...
... ...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southwark, Southwark
Tickets got cancelled
- - NFL Broncos vs Jets tickets were cancelled.
- - I request a refund of £27.49 for parking.
- - Order 11406 with Concertparking.co.uk for car KM17VYZ.
I got my NFL tickets cancelled today. My Sunday with my daughter watching NFL got ruined, and I am also out of pocket for the parking I booked.
I want my £27.49 refunded. Here are the details: Concertparking.co.uk [Order #11406] (October 11, 2025) NFL - Denver Broncos v New York Jets 12th October 14:30 KO - Car Vehicle Type: Car Reg: KM17VYZ Date: 12/10/2025 Time: 2:30 pm £24.99 Subtotal: £24.99 Booking Fee: £2.50 Payment method: Apple Pay (Stripe) Total: £27.49 (includes £4.16 Tax)
- No customer service response
Preferred solution: Full refund
Нет билетов
Today is concert and i have no ticket in30 minutes start the concert
Number of reservations 61876****
61876****
User's recommendation: Dont buy here ticket!!!
Nakuru, Nakuru District
I still dont have my tickrt
Subject: Urgent Complaint Incorrect and Downgraded Ticket for Travis Scott Show (Saturday, 11th October)
User's recommendation: Dont use viago
Called back and followed up as advised
Tickets issued not the same as tickets purchased although same section of stadium and also previously purchased by another
User's recommendation: Still check if issued tickets differ to ones purchased
Tickets unavailable
I have never received my tickets as they were an the xls app for which I didnt have access and I never got refunded
Terrible app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund failure
- - Poor service.
- - Trustpilot reviews mention cancellation.
- - Viagogo says it was rescheduled and refuses refund, and Ticketmaster confirms cancellation.
Deplorable customer service. Not good when things go wrong.
Look on Trustpilot for reviews about the concert being cancelled. Verify this with Ticketmaster, but Viagogo is still insisting it is rescheduled, so they refuse the refund.
- Terrible customer service services
Preferred solution: Full refund
User's recommendation: Don’t buy here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI lost my tickets and am unable to speak to someone directly. It is always automated voices.
Having lost my phone and tickets, the only proof of purchase I had was payment of £239 70 to Viagogo and the date of November 4th/5th 2023 from my bank account, but they said they had no record of the transaction. Beware Viagogo when buying tickets!
The concert I bought two tickets for is only four days away and my tickets have not been delivered. Please help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost tickets
- - Lost the phone with tickets; new phone number and email on file.
- - Requests the ELO concert tickets be resent for Co-op Live Manchester on July 10, 2025.
I bought two tickets for ELO concert on 05/11/2024. I lost the phone that the tickets were on.
I now have a new phone number and email address. Is it possible to resend the tickets for ELO concert, Co-op Live Manchester on Thursday,10th July, 2025?
- Unable to speak with viagogo agent by telephone
Preferred solution: Deliver product or service ordered
They are rubbish
We bought tickets for the Edinburgh tattoo. The tickets didn't download.
I rung the Edinburgh tattoo office and was told the tickets wouldn't be any good because the bar code won't scan. I have spent over 2hours talking to viagogo to try to get a refund. They sent more tickets, I phoned them again and explained.
They said if I get there and the tickets won't scan they'll give me a refund.bit late when the show is over and we've missed it. Load of scammer's
User's recommendation: Don't bother buy direct.cheaper as well
About
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Viagogo AG is a privately held company which specializes in selling tickets for different live events. It was founded by Eric Baker in 2006. The headquarters is based in Geneva, Switzerland. Viagogo AG offers an online marketplace where people can buy and sell tickets to concerts, sports, theatre, and festivals which took place in the United Kingdom. Booking cancellation can be made before ticket is purchased. Viagogo AG ships the tickets worldwide. Available payment options are Visa, MasterCard, American Express, and bank transfer. It is possible to use PayPal service. Purchase and sale status can be tracked in personal profile on the company website.
Viagogo UK is ranked 106 out of 374 in Tickets category
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