Contact Viagogo UK Customer Service
How to Reach a Person at Viagogo UK
Verified Contact Information
Toll-Free Number:
-
1-877-263-2410United States
Customer Service:
-
+54 115 984 2168Argentina
-
+6 128 318 0255Australia
-
+4 372 011 5826Austria
Customer Service:
customerservice@orders.viagogo.com
Legal:
privacyrequest@orders.viagogo.com
Privacy Inquiries
Media:
affiliates@viagogo.com
Affiliates
Viagogo UK Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Viagogo UK Phone Number
1 (877) 263-2410
Average Hold Time
00:07:12
Average Calls duration
11 minutes
Most Popular Viagogo UK Email Address
customerservice@orders.viagogo.com
Viagogo UK Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Viagogo UK Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Viagogo UK Phone Number | 1 (877) 263-2410 |
| Average Hold Time | 00:07:12 |
| Average Calls duration | 11 minutes |
| Most Popular Viagogo UK Email Address | customerservice@orders.viagogo.com |
| Viagogo UK Live Agent Availability | 26% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Viagogo UK Customer Service Rating | 3 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 76% phone, 24% email |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
| Customer Effort Score | High Effort |
| Prepare before the call to Viagogo UK | Order id or tracking number, email or first and last name |
Contact Information
Viagogo UK Website:
Viagogo UK Help Center:
Corporate Office Address:
viagogo AG
Rue du Commerce 4
Geneve,
Geneva
1204
Switzerland
Summary of Viagogo UK Customer Service Calls
389
TOTAL
CALLS
CALLS
10:36
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Viagogo UK?
Product/ Service Question:
- “Lost ticket purchase”
- “Subject: Urgent Complaint – Incorrect and Downgraded Ticket for Travis Scott Show (Saturday, 11th October)”
- “Can’t get tickets”
Shipping and Delivery Question:
- “Not received tickets and need them by today as concert is today”
- “Tickets not arrived”
- “Tickets not received yet”
Request for Information Question:
- “Unable to understand how to Access my 4 tickets”
- “No confirmatiom”
- “Can’t find confirmation of tickets”
Refund Question:
- “Refund for tickets not received”
- “Refund”
- “Refund for tickets”
Account Question:
- “Dont have my tickets in my email”
- “Disabled tickets for Coldplay”
- “Been Logged out of account canr reset password”
Payments and Charges Question:
- “Fraudulent ticket”
- “Confusion over payment and ticket number”
- “Paid for a 3 day weekend ticket and only received a ticket for Friday”
Activation/ Cancellation Question:
- “Cancel Ticket”
- “Cancelled concert”
- “To cancel a transaction or payment”
Website/ Application Question:
- “Problem can’t download tickets and show starts soon”
- “Query on download of tickets”
- “Cannot download my tickets for today”
Return/ Replace Question:
- “Stadium change and ticket refund”
- “To change my phone number”
Cards Question:
- “Can’t add card details to sell ticket”
Other Question:
- “Receiving tickets whilst travelling”
- “No tickets received for Eric Clapton Cologne concert”
- “Misanderstending with my tickets”
Compare Viagogo UK Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Viagogo UK